Archive for category Technical Support

A Review I Think You Should Read

If you are buying electronics, such as computers, I highly recommend you buy from Sam’s Club. I have used HP products bought in their stores for years now and have gotten good service from all of them. One advantage of buying there is their Electronic Help Desk or Tech Experts. For the life of your product you receive free technical support from them. I have found them very knowledgeable and able to assist with a variety of problems. Another advantage of buying at Sam’s Club is their excellent and affordable warranty plans that cover your products after the manufacturer’s warranty has expired. I have used these services and been very pleased. These two advantageous services have saved me a great deal of trouble and expense. Any electronics you buy at Sam’s Club are eligible for these programs. Check them out next time you are going to make a purchase. Their prices are also very competitive.

When I speak of their Electronic Help Desk or Tech Experts being helpful, I am not just complimenting them unreasonably. Within the last week they have helped me solve computer problems with both my Windows 7 and Windows Vista machines. The finger print scanner on my Windows 7 machine had quit working a few weeks ago and I finally called Sam’s Help Desk. The technician helped me uninstall the old software, download a newer version from HP, download drivers, and get the scanner working properly again. My Mom’s Windows Vista machine would not start Windows and I called them. They advised me to power cycle the laptop by removing the battery, unplugging it, and holding down the power button. Then we ran a system utility that I had already run without power cycling the machine. It found disk errors this second time and repaired the computer. Now it works properly again. They are very helpful and courteous. A plus is that they are based here and speak English well. This is a free program offered to anyone who buys any electronics from Sam’s Club. Maybe you would know these things without assistance, but I find it great to have an ally in keeping my equipment running properly.

Earlier this year I had a power supply fail on a machine that was beyond manufacturer’s warranty. I called it in to Sam’s Club technicians and because I had their extended warranty they free overnight shipped me a brand new one without charge. This is another example of how good their service programs are.

No company is perfect, but I have been buying equipment from Sam’s Club since the early nineties. Their products and services have always exceeded my expectations in quality and reliability. I give them my highest recommendation.

Always,
Jo Ann

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